General booking rules for Petit Hotel
General booking rules for Petit Hotel
Reservations and confirmation
A reservation is binding once it has been confirmed. Confirmation can be made either verbally or in writing, e.g. via email. You and the hotel have then entered into an agreement. Although, under certain circumstances, it is possible to cancel – please see “Cancellations and failure to arrive”. When making a reservation, you are required to provide a name, address, arrival and departure dates as well as specify how payment is to be made.
Arrival and departure
You have access to your hotel room from 3 p.m. at the latest on the day of your arrival. You must vacate your room by 12 p.m. on the day of your departure. Please note! Some hotels have different times for arrival and departure. In these cases, these times apply under the condition that you have received information about them when making the reservation.
The room is held until 6 p.m. on the day of your arrival. You are required to inform the hotel in advance if you expect to arrive late. Otherwise, there is a risk that your room will be made available to another guest.
Cancellations and failure to arrive
It is common practice in the industry for hotels to accept the cancellation of hotel rooms. The following rules apply:
• Cancellations must be made by 6 p.m. on the day prior to arrival. If you fail to arrive without having cancelled or cancel the reservation after 6 p.m. on the day prior to arrival, you must pay for one night’s accommodation.
• If the hotel has incurred specific costs as a result of your reservation, you are liable to pay compensation for these costs.
Please note! Some hotels have stricter terms and conditions for cancellation. In these cases, these terms and conditions apply under the condition that you have been informed of them at the time the reservation was made. Early departures If your reservation is for a fixed time period and you decide to depart early, you will be charged the same amount as for late cancellations. Therefore, in addition to your actual stay, you will also be charged for one additional night’s accommodation.
Undetermined length of stay
If you are staying at the hotel for an undetermined period of time and extend your stay by one night at a time, you should notify the hotel of your departure by 6 p.m. the day before you intend to leave. Otherwise, you must pay for an extra night’s accommodation.
Obligations of the hotel
If the hotel cannot offer you a room as per the agreement, you have the right to a room of equal or better quality within the hotel or at another hotel of a similar standard at no additional cost.
Your own requests
Furnishings adapted for customers with functional disabilities. Today, many hotels have renovated to better suit customers with functional disabilities. Please specify your requests when making a reservation, so that you can rest assured that the hotel is properly equipped and can prepare for your arrival in the best possible way.
All Petit Hotels are non-smoking.
If you wish to bring a pet, please inform the hotel when making reservations.
If you require any special technical equipment, you should inform the hotel well in advance of your arrival. This is so that your requests can be fulfilled as best as possible.
If you have any special requirements regarding food (vegetarian, gluten-free etc.), please inform the hotel when making reservations.
Booking fee and advance payment
The hotel has the right to request a booking fee or other form of advance payment in order for your reservation to be binding. This amount is deducted from the final bill. If you cancel your reservation of the room without taking the cancellation deadline into account, the hotel has the right to retain the booking fee/advance payment.
As a rule, Petit Hotel simply presents the accommodation and then you guarantee your reservation with your credit card number. Payment is made on arrival at the hotel. There may be some exceptions, however (e.g. the hotel requires an advance payment, in which case, the invoice/booking confirmation is then sent to you). In some cases, the entire stay is paid for in advance at the time of booking with a payment card. Most payment cards are accepted such as VISA, Mastercard and American Express.
Payment cards, cheques and coupons
The most commonly used payment cards are accepted by the majority of hotels. Although, the hotel is not obligated to accept payment cards, cheques, coupons or foreign currency if the hotel has not offered to accept them. It is therefore wise to ask in advance what is accepted.
Interest on overdue payment
If your payment is overdue, the hotel has the right to charge interest on the overdue payment.
Registration of foreign hotel guests
According to the Swedish Aliens Ordinance, the person responsible for running the hotel must make sure that foreign hotel guests submit certain details, as determined by the Swedish National Police Board (Rikspolisstyrelsen), on a personally signed registration card. The foreign hotel guest must prove his/her identity by providing a valid identity document. These rules are based upon the Schengen Agreement within the EU.
Storage of valuables and baggage
Usually, your valuables can be stored in a safety box in the hotel room. To be sure, please contact the reception. Upon arrival and departure, do not leave your baggage unattended in the hotel lobby. The hotel can usually offer to store your baggage in a locked baggage room. The hotel only takes responsibility for your property if it is stored in one of the hotel’s locked areas, such as a baggage room.
If you have highly valuable property, you are required to inform the hotel of this when you hand over your baggage or other property to the hotel for storage. The hotel is not obliged to store highly valuable property and is only liable to compensate for the full value of the property in those cases in which the hotel has taken responsibility for the property.
The right to retain accompanying baggage
According to law, the hotel has the right to, in the case of claims on a guest, retain accompanying baggage, and in certain cases, according to stipulated regulations, sell it.
Liability for missing baggage/theft in the hotel room
The hotel has no strict responsibility for the property you store in your hotel room or in the safety box in the room. If, however, it should be proven that the hotel or the hotel personnel have acted negligently or in another way are responsible for property having being lost, the hotel is then responsible for the missing/stolen property.
Your own safety
You should always find out where emergency exits, alarm boxes and fire extinguishers are located. This information is usually available on the inside of your hotel room door, in a separate information folder in the hotel room or in the reception. If you discover any lack in safety, we urge you to inform the reception immediately.